Responsible Gaming at PINOYLUCK — Enjoy the Fun, Stay in Control

Our Commitment to Player Wellbeing

PINOYLUCK is built on the understanding that casino gaming is a form of entertainment — not a financial plan, not an income stream, and not a solution to money problems. The house edge is a permanent mathematical reality in every game we carry, and the certified Random Number Generator behind each title means no outcome can be predicted or influenced. We say this plainly because players who understand these facts are in a much better position to enjoy their time on PINOYLUCK responsibly.

We will never target players who have activated protection tools with bonus offers, we will never make those tools hard to find or use, and we will action any self-exclusion or account-restriction request promptly — without pressure, without argument, and without delay.

Player Protection Tools Available on PINOYLUCK

Every PINOYLUCK account includes a self-service responsible gaming toolkit accessible from your account settings. Most tools take effect immediately and do not require you to contact support to activate.

• Deposit limit: choose a daily, weekly, or monthly ceiling on how much you can add to your account; limits apply immediately while increases require a 24-hour cooling period to prevent impulsive decisions
• Session loss limit: set the maximum amount you are willing to lose in a single gaming session; when that ceiling is reached, games pause until the period resets
• Time-played alert: receive an in-app notification after you have been playing for a duration you choose — a simple nudge to check in with yourself
• Cooling-off period: pause your account from all gaming activity for 24 hours, 7 days, or 30 days; the account cannot be reopened while the window is active
• Self-exclusion: request a longer-term or permanent restriction on your account; contact our live chat team and we will act on it the same day

Recognising the Signs of Problem Gambling

Problem gambling often develops gradually, making it easy to miss until it has grown into a serious issue. Watch for these signs in yourself or someone you care about:

• Spending more time or money gambling than you originally planned
• Chasing losses — continuing to play to try to recover what was already lost
• Feeling anxious, irritable, or restless when you are not gambling
• Letting gambling interfere with work, family, or personal responsibilities
• Borrowing money, selling items, or hiding financial difficulties to fund gambling
• Keeping your gambling activity secret from people close to you
• Trying to cut back or stop but finding yourself unable to follow through

If any two or more of those points feel familiar, please use the tools in your PINOYLUCK account or reach out for professional support. There is no shame in doing either — and help genuinely works.

Protecting Minors — Age 21+ Only

Philippine law sets the minimum gambling age at 21. PINOYLUCK enforces this through mandatory KYC verification — every player must provide a valid government-issued Philippine ID before any withdrawal is processed. Accounts confirmed to belong to individuals under 21 are closed immediately in line with PAGCOR requirements.

If you share a phone or tablet with younger family members, please use your device's parental controls or screen-time restrictions to prevent access to PINOYLUCK. Never share your login credentials — not even with people you trust — because you are responsible for all activity that takes place under your account.

Where to Get Help — Free and Confidential

If gambling has become a concern for you or for someone you love, professional support is available right now — and it costs nothing:

• NCMH Crisis Hotline — 1553: the National Center for Mental Health operates this line 24 hours a day, 7 days a week; calls are completely free from any Philippine mobile or landline, and everything you share is strictly confidential
• PINOYLUCK Self-Exclusion: contact our live chat team any time and your account will be restricted that same day — no questions asked and no pressure applied
• Gamblers Anonymous Philippines: peer-led support groups for people working to overcome compulsive gambling habits

Gaming is meant to be enjoyable. The day it stops being that is the day to reach for support. Your health and financial security matter far more than any session at PINOYLUCK.