Responsible Gaming: Play Within Your Limits
Gambling should stay fun. That only works when it stays within limits you set on purpose. This page explains the tools every PAGCOR-licensed operator gives you, and where to get free, confidential help if play stops feeling like a choice.
The tools every licensed account has
You do not need to contact support to protect yourself, these controls live in your account settings and take effect immediately:
- Deposit limits: cap how much you can add per day, week or month.
- Self-exclusion, lock your account for a chosen period when you need a real break.
- Reality checks, on-screen reminders of how long you have been playing.
- Loss and session limits, stop a session before it runs away from you.
Signs it's time to step back
- You are betting money set aside for bills, food or family.
- You are chasing losses, increasing stakes to win back what's gone.
- You are hiding how much or how often you play.
- Playing feels like a duty or an escape rather than entertainment.
If two or more of these sound familiar, use self-exclusion today and talk to someone. It is a common situation and there is no shame in it.
Where to get help
The National Center for Mental Health (NCMH) crisis hotline is free and confidential: call 1553 anywhere in the Philippines. If you or someone with you is in immediate danger, contact local emergency services. Talking to a professional early makes a real difference.
The ground rules
- You must be 21 or older to play: this is Philippine law, verified at KYC.
- Gambling is entertainment, never a source of income or a way to fix money problems.
- Only bet what you can comfortably afford to lose, in pesos you have already budgeted.
- Accounts and payment wallets must be in your own name, never play with someone else's funds.
Frequently Asked Questions
How do I set a deposit limit?
Open your account settings and choose a daily, weekly or monthly deposit cap. It applies immediately, and licensed operators require a waiting period before any increase takes effect so you can't undo a limit in a heated moment.
What does self-exclusion do?
Self-exclusion locks your account for a period you choose, blocking deposits and play until it ends. Use it whenever you need a genuine break; it is available in your account settings without contacting support.
Is the NCMH helpline really free?
Yes. The NCMH crisis line at 1553 is free and confidential, available to anyone in the Philippines. Reaching out early, before things get worse, makes a real difference.